Show All Answers
Any eligible payments are processed and posted by the end of every qualifying month.
Yes, you can apply, however, if proof is not submitted, we will have to deny your case. Proof of U.S. Citizenship status is a federal requirement, without this verification, we cannot release funding.
Yes, a new application and submission of documentation is required each year.
Once your application has been reviewed and you are determined eligible, you will receive a ‘NOTICE OF ELIGIBILITY’ letter. This letter will outline the program you are eligible for and the amount(s) of assistance you qualified for. If you submitted an online application, you will receive an email with a link to the letter. If you applied with a paper application, the letter will be sent to you in the mail.
Please contact CPS Energy for arrangements or contact United Way at 210-227-4357 to seek assistance during our processing period.
Online application allows Clients to apply directly to our program.
Customer Complaint Policy Bexar County Community Resources is dedicated to providing excellent customer service and maintaining a healthy customer relationship. We have a Complaint Policy to ensure our division handles complaints as efficiently and effectively as possible. You as our customer are entitled to make a complaint to us. Customers who do not agree with the service, application process and/or outcome of their application may file a complaint with Community Resources, a division of Economic and Community Development. Clients may file a complaint in person, by phone or in writing.
I. Complaint via Front Lobby: We address complaints filed via the front lobby depending on the availability. If Team Lead is unavailable, please provide the following to the Front Lobby Representatives Your Name, Contact Number, and Brief description of the complaint. Front Lobby staff will inform the Team Lead of your complaint and attempt to arrange an appointment. A follow up will occur within 24 hours of your complaint.
II. Complaint by Phone: We address complaints filed via phone depending on the availability. Phone Representatives will inform the Team Lead of your complaint and attempt to arrange a call transfer. If the Team Lead is unavailable, please provide the following to the Phone Representatives: Your Name, Contact Number, and Brief description of the complaint. A follow up will occur within 24-48 hours of your complaint.
III. Written complaint: We address complaint filed via mail or email upon receipt. Please provide the following information: Your Name, Contact Number, and Brief Description of the complaint. Team members will inform the Team Lead of your complaint. If the Team Lead is unavailable, a follow up will occur within 24-48 hours of your complaint.
Our goal is to resolve complaints in a timely manner; some concerns may take longer than 30 calendar days to resolve. A member of our team will arrange a follow up meeting or call to provide an update. We will keep you informed of the progress on your complaint, proposed actions and the expected timeframe for a resolution.