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Click here to access the application: Online Utility Assistance Application
Any eligible payments are processed and posted by the end of every qualifying month.
The Comprehensive Energy Assistance Program (CEAP) is not an entitlement - which means it is not automatic assistance for the following program year. Your eligibility ends on December 31st of each year.
Our funding source requires you to apply for help when you need help. Your income will be calculated to determine if you still meet income eligibility based on federal income guidelines. Further, the program may have new requirements for a household to meet in order to receive assistance.
Our funding source requires we assist the most in need first. Every application submitted to our office is prioritized on a few things. First: Is there an elderly, disabled or small child (age 5 & younger) listed in their application? Second: Is the household in danger of disconnection? Third: Does the household have a high-energy burden? This means the bills they are being charged are higher than what their gross income can pay. Once we gather all this information, then we can begin processing an application. Some applications will take a little longer to process if you do not meet the prioritization for immediate assistance. Emergency applications are processed in priority of extreme conditions.
Yes, they contributed to using the electric and/or natural gas in the home. You will need to add them to your application and tell us the amount of income they received within the past 30 days and when they left your home on the Declaration of Income Statement.
Yes, if that person is a member of your household. If that person is not a member of the household then the applicant must be listed as a secondary account holder and responsible for payment on the account.
Yes, you can apply, however, if proof is not submitted, we will have to deny your case. Proof of U.S. Citizenship status is a federal requirement, without this verification, we cannot release funding.
Yes. Our funding source requires a new application and submission of documentation each year.
Once your application has been reviewed and you are determined eligible, you will receive a ‘NOTICE OF ELIGIBILITY’ letter. This letter will outline the program you are eligible for and the amount(s) of assistance you qualified for. If you submitted an online application, you will receive an email with a link to the letter. If you applied with a paper application, the letter will be sent to you in the mail.
We are limited to only paying a households’ electric and/or natural gas charges. Any remaining balance, once our pledge has gone through, will be your responsibility.
Once the Final Submission Form is completed, your full application will be reviewed and you will received a letter of Eligibility or a letter of Denial containing the reason for denial. If you submitted an online application, you will receive an email with a link to the letter. If you applied with a paper application, the letter will be sent to you in the mail.
Please contact CPS Energy for arrangements or contact United Way at 211 to seek assistance during our processing period
Please allow us, at least, a 2-week period to process your application. Your application must go through certification process.
You will receive an email with a link to a letter or an email explaining why your application was denied.
You have 20 days from the date of your Notice of Denial to submit your missing documents to Bexar County. Your case will be closed after this period. If the case is closed, you can reapply but you will need to start the online application process again.
You can all United Way at 2-1-1 for a listing of agencies that may be able to help and/or call CPS Energy at (210) 353-2222 to make arrangements on your account.
If you have submitted a complete application with all required documents, you will receive a notice of determination on your online application account. This notice is sent via email.
Bexar County BiblioTech offers access to computers and application assistance Monday – Friday, 10am – 6pm at one of three locations:
For more information about BiblioTech, visit www.bexarbibliotech.org or email firstname.lastname@example.org