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Bexar County Economic & Community Development233 N. Pecos, Suite 590San Antonio, TX 78207
Our funding source requires you to apply for help when you need help. Your income will be calculated to determine if you still meet income eligibility based on federal income guidelines. Further, the program may have new requirements for a household to meet in order to receive assistance.
Our funding source requires we assist the most in need first. Every application submitted to our office is prioritized on a few things. First: Is their an elderly, disabled or small child (age 5 & younger) listed in their application? Second: Is the household in danger of disconnection? Third: Does the household have a high energy burden? This means the bills they are being charged are higher than what their gross income can pay. Once we gather all this information, then we can begin processing an application. Some applications will take a little longer to process if you do not meet the prioritization for immediate assistance. Emergency applications are processed in priority of extreme conditions.
Yes, they contributed to using the electric and/or natural gas in the home. You will need to add them to your application and tell us the amount of income they received within the past 30 days and when they left your home on the Declaration of Income Statement.
Yes, if that person is a member of your household. If that person is not a member of the household then the applicant must be listed as a secondary account holder and responsible for payment on the account.
Yes, if one or more household member can provide proof of U.S. Citizenship you may apply, however this will affect the amount of assistance your household will receive if determined eligible.
Yes. Our funding source requires a new application and submission of documentation each year.
Once your application has been reviewed and you are determined eligible, you will receive a ‘NOTICE OF ELIGIBILITY’ letter. This letter will outline the program you are eligible for and the amount(s) of assistance you qualified for.
We are limited to only paying a households’ electric and/or natural gas charges. Any remaining balance, once our pledge has gone through, will be your responsibility.
You may call our main line at (210) 335-3666 to check the status. You may also contact CPS Energy to request an extension on your account.
Please contact CPS Energy for arrangements or contact United Way at 211 to seek assistance during our processing period.
Your application must go through a certification process. Processing time will take a minimum of 2 weeks.
You will receive a Notice of Denial explaining why your application was denied.
You have 20 days from the date of your Notice of Denial to submit your missing documents to Bexar County. Your case will be closed after this period. If the case is closed you can reapply but you will need to start the process all over again by requesting a second application.
You can call United Way at 2-1-1 or (210) 227-4357 for a listing of agencies that may be able to help and/or call CPS Energy at (210) 353-2222 to make arrangements on your account.