Please allow us, at least, a 2 week time frame to process your application. Your application must go through certification process.
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You may do ONE of the following:
For complete details, download this document: "The Application Process: What you need to know"
Our funding source requires you to apply for help when you need help. Your income will be calculated to determine if you still meet income eligibility based on federal income guidelines. Further, the program may have new requirements for a household to meet in order to receive assistance.
First: Is their an elderly, disabled or small child (age 5 & younger) listed in their application? Second: Is the household in danger of disconnection? Third: Does the household have a high energy burden? This means the bills they are being charged are higher than what their gross income can pay.
Once we gather all this information, then we can begin processing an application. Some applications will take a little longer to process if you do not meet the prioritization for immediate assistance. All in all, your application will get processed we ask for your patience while we serve the most in need first.
Yes, they contributed to using the electric and/or natural gas in the home. You will need to add them to your application and tell us the amount of income they received within the past 30 days and when they left your home on the Declaration of Income Statement.
Yes, if that person is a member of your household. If that person is not a memberof the household then the applicant must be listed as a secondary account holder andresponsible for payment on the account.
Yes, you can apply, however, if proof is not submitted, we will have to deny yourcase. Proof of U.S. Citizenship status is a federal requirement, without this verification, wecannot release funding.
Yes. Our funding source requires a new application and submission of documentation each year.
Once your application has been reviewed and you are determined eligible, you willreceive a ‘NOTICE OF ELIGIBILITY’ letter. This letter will outline the program you areeligible for and the amount(s) of assistance you qualified for.
We are limited to only paying a households’ electric and/or natural gas charges. Anyremaining balance, once our pledge has gone through, will be your responsibility.
You may call our main line at (210) 335-3666 to check the status. You may alsocontact CPS Energy to request an extension on your account.
Please contact CPS Energy for arrangements or contact United Way at 211 to seek assistance during our processing period.
You will receive a letter explaining why your application was DENIED.
You have 20 days from the date of your Notice of Denial to submit your missingdocuments to Bexar County. Your case will be closed after this period. If the case is closedyou can reapply but you will need to start the process all over again by requesting a secondapplication.
You can all United Way at 2-1-1 for a listing of agencies that may be able to help and/or call CPS Energy at (210) 353-2222 to make arrangements on your account.