I qualified for help last year, why do I always have to re-apply each year?
The Comprehensive Energy Assistance Program (CEAP) is not an entitlement - which means it is not automatic assistance for the following program year. Your eligibility ends on December 31st of each year.

Our funding source requires you to apply for help when you need help. Your income will be calculated to determine if you still meet income eligibility based on federal income guidelines. Further, the program may have new requirements for a household to meet in order to receive assistance.

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1. How do I apply for Utility Assistance?
2. I was certified for Utility Assistance, when should I expect my payment to be made?
3. I qualified for help last year, why do I always have to re-apply each year?
4. My neighbor turned in her application after me, but she was helped first. Why is that?
5. My spouse/room mate moved out last week, do I have to include them in my application?
6. My utility bill is under someone else’s name. Can I still apply?
7. I cannot provide proof of my U.S. Citizenship, can I still apply?
8. Do I have to submit all new paperwork even though I was in the system lastyear?
9. How will I know I received help?
10. Is Bexar County going to pay my full bill?
11. How do I proceed once my application is turned in?
12. What if my services are scheduled for disconnection?
13. How long will it take for you to work on my application?
14. Why was my application Denied?
15. I was denied, but I still need help, can I reapply?
16. If Bexar County cannot help me, what are my options for getting my bill paid?