I qualified for help last year, why do I always have to re-apply each year?
The Comprehensive Energy Assistance Program (CEAP) is not an entitlement - which means it is not automatic assistance for the following program year. Your eligibility ends on December 31st of each year.

Our funding source requires you to apply for help when you need help. Your income will be calculated to determine if you still meet income eligibility based on federal income guidelines. Further, the program may have new requirements for a household to meet in order to receive assistance.

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1. I was certified for Utility Assistance, when should I expect my payment to be made?
2. I qualified for help last year, why do I always have to re-apply each year?
3. My neighbor turned in her application after me, but she was helped first. Why is that?