Our funding source requires we assist the most in need first. Every application submitted to our office is prioritized on a few things. First: Is their an elderly, disabled or small child (age 5 & younger) listed in their application? Second: Is the household in danger of disconnection? Third: Does the household have a high energy burden? This means the bills they are being charged are higher than what their gross income can pay. Once we gather all this information, then we can begin processing an application. Some applications will take a little longer to process if you do not meet the prioritization for immediate assistance. Emergency applications are processed in priority of extreme conditions.