My neighbor turned in her application after me, but she was helped first. Why is that?
Our funding source requires we assist the most in need first. Every application submitted to our office is prioritized on a few things.

First: Is their an elderly, disabled or small child (age 5 & younger) listed in their application? Second: Is the household in danger of disconnection?
Third: Does the household have a high energy burden? This means the bills they are being charged are higher than what their gross income can pay.

Once we gather all this information, then we can begin processing an application. Some applications will take a little longer to process if you do not meet the prioritization for immediate assistance. All in all, your application will get processed we ask for your patience while we serve the most in need first.

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1. I was certified for Utility Assistance, when should I expect my payment to be made?
2. I qualified for help last year, why do I always have to re-apply each year?
3. My neighbor turned in her application after me, but she was helped first. Why is that?