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Our funding source requires you to apply for help when you need help. Your income will be calculated to determine if you still meet income eligibility based on federal income guidelines. Further, the program may have new requirements for a household to meet in order to receive assistance.
First: Is their an elderly, disabled or small child (age 5 & younger) listed in their application? Second: Is the household in danger of disconnection? Third: Does the household have a high energy burden? This means the bills they are being charged are higher than what their gross income can pay.
Once we gather all this information, then we can begin processing an application. Some applications will take a little longer to process if you do not meet the prioritization for immediate assistance. All in all, your application will get processed we ask for your patience while we serve the most in need first.