What are the daily duties of a fire communications officer?
  • Answers emergency and non-emergency calls from the general public and routes calls to other public safety agency dispatchers as needed
  • Enters call subject matter into computer and prioritizes calls for service
  • Enters all pertinent information regarding all calls for service into the Computer Aided Dispatch (CAD) system
  • Dispatches for all fire departments in unincorporated Bexar County for medical and fire responses
  • Maintains the location of all Fire Department, Fire Marshal and Office of Emergency Management personnel
  • Assigns call requests as a single service (law enforcement or fire/EMS) dispatcher over a two-way radio to law enforcement responders or fire/EMS responders in vicinity to investigate incident or provide assistance
  • Responds to requests for information regarding CAD incident numbers, case numbers, arrival times, citizen addresses and other Public Safety Communications information
  • Researches law enforcement databases to verify information on individuals, such as driver’s license validity, existence of protective orders, missing person stolen/recovered vehicle, warrants, vehicle registration and criminal history
  • Maintains public safety responder location and en route status logs
  • Assists training new employees in procedures for dispatching, radio communications, notification of proper personnel, operation of telecommunication equipment, documentation of calls and other related procedures

Show All Answers

1. What is Fire Communications?
2. What are the daily duties of a fire communications officer?
3. What will my training look like?
4. Can I work remotely?
5. What will my working hours look like?