It is the policy of Bexar County Sheriff's Office to courteously receive and to investigate complaints concerning its employees. Anyone filing a complaint must understand the importance of submitting their complaint in writing with their signature affixed. (The Texas Government Code, Section 614.022, requires all complaints against law enforcement officers must be in writing and signed by the person making the complaint.) Complaints not in writing or made anonymously, may still be investigated, but are more difficult to process to an effective conclusion.
Upon receipt of a complaint, a notification will be prepared and sent to the complainant informing them the complaint is to be investigated and they will be contacted personally, if at all possible, by the investigator to discuss in detail the allegation(s) made against the Sheriff's Office employee.The purpose of an investigation is to seek out the facts in a particular situation and to ascertain the truth.
If a complainant deliberately gives false information causing the Department to conduct an investigation, with the approval of the Sheriff, the accuser may be prosecuted for perjury under the appropriate Texas statutes.