The Direct Client Services Division of the Department of Community Development provides financial assistance for utility payments and administers the Pauper Burial program.
The Direct Client Services Division receives funding from the State to offer financial assistance to eligible County residents for electric and natural gas bills. This assistance is designed to prevent utility disconnection and to assist households in becoming self-sufficient.
To better service our community and the high volume of application requests already received, please note that effective March 12, 2018, we will temporarily stop accepting all application requests to allow us to process and respond. We expect to continue accepting all application requests the week of March 26, 2018. Application requests will be accepted until all openings are filled.
If you are in danger of utility service disconnection, we recommend that you please contact CPS Energy at (210) 353-2222 to make payment arrangements. For other assistance, please contact United Way at 211 or (210) 227-4357 for a listing of other agencies that may be able to assist you.
Energy Assistance - CEAP
In order to receive assistance through Comprehensive Energy Assistance Program (CEAP) the applicant must
Be a U.S citizen, qualified alien or of verified legal immigration status
The following documents must be provided to determine eligibility:
U.S Passport or Certificate of U.S Citizenship or Certificate of Naturalization
If you can not provide those documents then you would need the following:
Valid state issued Driver License or state issued Identification Card and
Birth Certificate or
Valid Voter Registration ID Card
For a listing of acceptable documents, please see the resource section located on this page.
Priority for utility assistance is given to low-income households below:
Elderly (60 years or older)
Families with children 5 years of age or younger
In danger of losing power?
If you have received a red disconnection notice please call 210-335-3666 Monday through Friday between the hours of 8:00 a.m. to 4:00 p.m. Please note, only a limited amount of appointments are given daily.
If you are in danger of being disconnected, please contact CPS Energy at 210-353-2222. For payment arrangements call 210-353-2222. You may be eligible for an extension and/or installment plan to avoid disconnection of services.
You may contact United Way at 211 for agencies that have funding in your area.
Energy Assistance - REAP
In order to receive assistance the applicant must: