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Utility Application Process
The Application Process
To start the process of getting an application, you may do one of the following:
- Mail us a request form or letter to:
233 N. Pecos, Suite 590
San Antonio, TX 78207 - Email us your request to [email protected]
- Call us at (210) 335-3666, if calling, you will be asked the following:
- Your Name
- Date of Birth
- Social Security Number
- Address, City and Zip Code
- Utility Bill Account Number
- Telephone Number
- Email Address
- U.S. Citizenship
- Estimated Amount of Income
- Number of People in Your Home
Applications will be sent by mail based on funding availability. Be prepared to wait 7-10 business days to receive your application by mail. If you do not receive your application within this time frame,
call us at (210) 335-3666. You'll be asked your case ID located on the upper right hand corner of the application.
Application Requirements:
- Read the first page of your application, it explains the DOCUMENTS you will need so we can accept your application.
- Be sure to include all documents required when submitting your application.
- Answer all the questions on your application.
- Incomplete applications will be denied.
- Be sure to include two (2) telephone numbers AND your email address.
- This ensures proper communication in case we have questions, and send you notices.
- Sign all signature pages
- You're required to sign on all signature pages.
Identification Requirements:
- Valid U.S. Passport, or
- A valid government issued ID/Driver’s License AND your birth certificate, or
- Valid ID/Driver's License AND voter registration card.
Please note: ALL forms of identification must NOT be expired.
Proof of Income Requirements:
- Check Stubs (Most Recent):
- 5 stubs if paid weekly,
- 3 stubs if paid bi-weekly,
- 2 stubs if paid semi-monthly,
- 1 check if paid stub for monthly, or
- Declaration of Income Statement document for cash payments or self-employment, or,
- Annuity/pension award letter, or
- Veteran award letter for current year, or
- Social Security award letter for current year, or
- Child support Declaration of Income letter, or
- TANF HHSC letter.
Please note: Bank statements are not accepted.
Identification Requirements:
- You must submit a valid copy of your Permanent Resident Card
Proof of Income Requirements:
- Check Stubs (Most Recent):
- 5 stubs if paid weekly,
- 3 stubs if paid bi-weekly,
- 2 stubs if paid semi-monthly,
- 1 check if paid stub for monthly, or
- Declaration of Income Statement document for cash payments or self-employment, or,
- Annuity/pension award letter, or
- Veteran award letter for current year, or
- Social Security award letter for current year, or
- Child support Declaration of Income letter, or
- TANF HHSC letter.
Please note: Bank statements are not accepted.
SAVE Information:
Your application may be denied if we cannot verify your status by SAVE. If this happens, you will have to update your immigration record.
Submitting Your Application
To finalize the process of submitting an application, you may do one of the following:
- Deliver in-person Monday - Friday 8:30 AM until 4:00 PM to our office at:
233 N. Pecos, Suite 590
San Antonio, TX 7820- You will be asked to pull a ticket and have a seat. If you bring a visitor, they may be asked to wait downstairs.
- We work on a first come, first served basis and we’ll do everything we can to see you as
quickly as possible. Please be prepared to wait about 1 hour.
- Email us your application and all documents to [email protected]
- Subject line should start with: CONFIDENTIAlL
- Followed by your CASE ID with your First and Last name.
- Example: CONFIDENTIAL: CASE ID: 123456 Joe Smith
- Mail in your application along with all copies your supporting documents to:
Bexar County Economic and Community Development
233 N. Pecos, Suite 590
San Antonio, TX 7820
View entire document: The Application Process: What you need to know