Utility Application Process

The Application Process

To start the process of getting an application, you may do one of the following: 

  1. Mail us a request form or letter to:
    233 N. Pecos, Suite 590
    San Antonio, TX 78207
  2. Email us your request to Client Services, or
  3. Call us at (210) 335-3666, if calling, you will be asked the following: 
    • Your Name
    • Date of Birth
    • Social Security Number
    • Address, City and Zip Code
    • Utility Bill Account Number
    • Telephone Number
    • Email Address
    • U.S. Citizenship
    • Estimated Amount of Income
    • Number of People in Your Home

Applications will be sent by mail based on funding availability. Be prepared to wait 7-10 business days to receive your application by mail. If you do not receive your application within this time frame, call us at (210) 335-3666. You'll be asked your case ID located on the upper right hand corner of the application. 

  1. Application Requirements
  2. Document Requirements
  3. Non-Citizen Requirements

Application Requirements:

  • Read the first page of your application, it explains the DOCUMENTS you will need so we can accept your application.
    • Be sure to include all documents required when submitting your application.
  • Answer all the questions on your application.
    • Incomplete applications will be denied.
  • Be sure to include two (2) telephone numbers AND your email address.
    • This ensures proper communication in case we have questions, and send you notices.
  • Sign all signature pages
    • You're required to sign on all signature pages.

Submitting Your Application

To finalize the process of submitting an application, you may do one of the following: 

  1. Deliver in-person Monday - Friday 8:30 AM until 4:00 PM to our office at:
    233 N. Pecos, Suite 590
    San Antonio, TX 7820
    • You will be asked to pull a ticket and have a seat. If you bring a visitor, they may be asked to wait downstairs.
    • We work on a first come, first served basis and we’ll do everything we can to see you as
      quickly as possible. Please be prepared to wait about 1 hour.
  2. Email us your application and all documents to Client Services
    • Subject line should start with: CONFIDENTIAlL
    • Followed by your CASE ID with your First and Last name.
      • Example: CONFIDENTIAL: CASE ID: 123456 Joe Smith 
  3. Mail in your application along with all copies your supporting documents to: 

Bexar County Economic and Community Development
233 N. Pecos, Suite 590
San Antonio, TX 7820