Utility Application Process

The Application Process

To start the process of getting an application, you may do one of the following: 

  1. Mail us a request form or letter to:
    233 N. Pecos, Suite 590
    San Antonio, TX 78207
  2. Email us your request to Client Services, or
  3. Call us at (210) 335-3666, if calling, you will be asked the following: 
    • Your Name
    • Date of Birth
    • Social Security Number
    • Address, City and Zip Code
    • Utility Bill Account Number
    • Telephone Number
    • Email Address
    • U.S. Citizenship
    • Estimated Amount of Income
    • Number of People in Your Home

Applications will be sent by mail based on funding availability. Be prepared to wait 7-10 business days to receive your application by mail. If you do not receive your application within this time frame, call us at (210) 335-3666. You'll be asked your case ID located on the upper right hand corner of the application. 

  1. How do I apply for Utility Assistance?
  2. I was certified for Utility Assistance, when should I expect my payment to be made?
  3. I qualified for help last year, why do I always have to re-apply each year?
  4. My neighbor turned in her application after me, but she was helped first. Why is that?
  5. My spouse/room mate moved out last week, do I have to include them in my application?
  6. My utility bill is under someone else’s name. Can I still apply?
  7. I cannot provide proof of my U.S. Citizenship, can I still apply?
  8. Do I have to submit all new paperwork even though I was in the system last year?
  9. How will I know I received help?
  10. Is Bexar County going to pay my full bill?
  11. How do I proceed once my application is turned in?
  12. What if my services are scheduled for disconnection?
  13. How long will it take for you to work on my application?
  14. Why was my application Denied?
  15. I was denied, but I still need help, can I reapply?
View All >
  1. Application Requirements
  2. Document Requirements
  3. Non-Citizen Requirements

Application Requirements:

  • Read the first page of your application, it explains the DOCUMENTS you will need so we can accept your application.
    • Be sure to include all documents required when submitting your application.
  • Answer all the questions on your application.
    • Incomplete applications will be denied.
  • Be sure to include two (2) telephone numbers AND your email address.
    • This ensures proper communication in case we have questions, and send you notices.
  • Sign all signature pages
    • You're required to sign on all signature pages.

Submitting Your Application

To finalize the process of submitting an application, you may do one of the following: 

  1. Deliver in-person Monday - Friday 8:30 AM until 4:00 PM to our office at:
    233 N. Pecos, Suite 590
    San Antonio, TX 7820
    • You will be asked to pull a ticket and have a seat. If you bring a visitor, they may be asked to wait downstairs.
    • We work on a first come, first served basis and we’ll do everything we can to see you as
      quickly as possible. Please be prepared to wait about 1 hour.
  2. Email us your application and all documents to Client Services
    • Subject line should start with: CONFIDENTIAlL
    • Followed by your CASE ID with your First and Last name.
      • Example: CONFIDENTIAL: CASE ID: 123456 Joe Smith 
  3. Mail in your application along with all copies your supporting documents to: 

Bexar County Economic and Community Development
233 N. Pecos, Suite 590
San Antonio, TX 7820

View entire document: The Application Process: What you need to know (PDF)