Utility Application Process

Utility assistance is funded by different State and Federal programs and carries varying qualification guidelines. If your annual income falls within one of these levels, you may qualify for utility assistance. Note that other factors are considered in addition to income.

Income Guidelines

Household Size

Federal Poverty Level

Area Median Income

100% FPL125% FPL150% FPL80% AMI

Request Assistance*

The new Utility Assistance online application is a 2-step process that includes the submission of an initial application form, followed by an invitation to login to an online portal where you will complete the remaining forms. 

Online Application available Monday - Friday 8 a.m. to 8 p.m.

Start Your Online Application Now

*Email address required for online application – if you need help setting up an email address, you may contact a Partner Agency below or contact the Economic & Community Development Office at 210-335-3666

Effective February 1, 2022, if additional assistance is needed call 210-335-3666 to schedule an appointment.  If you are in need of a computer the Resource Lab is available Monday thru Friday 8 a.m. to 3 p.m. at 233 N. Pecos on the 4th floor.

Application Status

A Notice of Eligibility or Notice of Denial will be emailed to the address provided on the application.

To update, upload, and complete your application. Visit Your Online Application Now

Will I Have My Utility Services Disconnected?

For more information please view www.cpsenergy.com/assistance or SAWS

  1. Application Requirements
  2. Document Requirements
  3. Proof of Income Requirements

Application Requirements:

  • Read the first page of your application, as it explains the documents that are needed. Be sure to include all documents required when submitting a complete application.
  • Answer all the questions on your application. Incomplete applications will be denied.
  • Be sure to include two (2) telephone numbers and your email address. This ensures proper communication for questions and notices .
  • You're required to sign on all signature pages. If applying online, you will sign electronically using your computer touchpad, phone touchscreen, or mouse.

Digitally Sign Document using Touch or Mouse:
Digital SignatureDigital Signature

Please Note: Email address will be required for online application