Utility Application Process

Request Assistance*

The new Utility Assistance online application is a 2-step process that includes the submission of an initial application form, followed by an invitation to login to an online portal where you will complete the remaining forms. 

Start Your Online Application Now

*Email address required for online application – if you need help setting up an email address, you may contact a Partner Agency below or contact the Economic & Community Development Office at 210-335-3666

Partner Agencies

Bexar County’s Economic & Community Development Department partners with agencies that lend assistance and support to residents. If you need help filling out our online application, setting up an email address, or just need access to a computer, please reach out to a Partner Agency near you.

See all partner agencies

Application Status

A Notice of Eligibility or Notice of Denial will be emailed to the address provided on the application.

Will I Have My Utility Services Disconnected?

For more information please view www.cpsenergy.com/assistance or SAWS

  1. Application Requirements
  2. Document Requirements
  3. Minimum Income Levels
  4. Proof of Income Requirements

Application Requirements:

  • Read the first page of your application, as it explains the documents that are needed. Be sure to include all documents required when submitting a complete application.
  • Answer all the questions on your application. Incomplete applications will be denied.
  • Be sure to include two (2) telephone numbers and your email address. This ensures proper communication for questions and notices .
  • You're required to sign on all signature pages. If applying online, you will sign electronically using your computer touchpad, phone touchscreen, or mouse.

Digitally Sign Document using Touch or Mouse:
Digital SignatureDigital Signature


Please Note: Email address will be required for online application