Community Resources

Division Overview

The Community Resources Division of the Economic and Community Development department provides financial assistance for utility payments and administers the Pauper Burial program.

The Community Resources Division receives funding from the State to offer financial assistance to eligible County residents for electric and natural gas bills. This assistance is designed to prevent utility disconnection and to assist households in becoming self-sufficient.

Documents:

Announcements

Bexar County Economic & Community Development is currently accepting applications for FY/2019 utility assistance. Please note that daily application requests are limited. To get information on how to request an application, go to Application Process: What you need to know (PDF).

Please note that TDHCA has adopted new rules and regulations for FY 2019 that includes verifying citizenship and identity for all household members, serving vulnerable populations and families with Veteran status. For additional information, please visit the Texas Department of Housing and Community Affairs.

If you are in danger of disconnection, we recommend you call CPS Energy at 210- 353-2222 for an extension. 

Please call United Way at 2-1-1 for a listing of additional resources that may have funding for utility assistance. 



View Our Assistance Programs:

  1. REAP - Energy Assistance
  2. CEAP - Energy Assistance
  3. Pauper Burial Assistance

REAP - Resident Energy Assistance Program

This program provides utility assistance to CPS Energy ratepayers experiencing a financial hardship residing outside the city limits of San Antonio. Priority is given to individuals who are elderly, disabled, or a household with children 16 years of age and younger or a ratepayer enrolled in CPS Energy’s Critical Care Program. 

In order to receive assistance the applicant must:

  • Be a CPS Energy customer
  • Reside outside the of San Antonio city limits 
  • Have income that does not exceed 125% of the Poverty Income Guideline (PDF) 
  • Reside in any of the following counties: Atascosa, Bandera, Bexar, Comal, Guadalupe, Kendall, Medina or Wilson.

For additional assistance, please contact us at 210-335-3666 or email us!

Mailing Address:

Bexar County Utility Assistance
233 N. Pecos, Suite 590
San Antonio, Texas 78207

Other Energy Resources:

  • Disconnection Notice: If you have received a red disconnection notice please call 210-335-3666 Monday through Friday between the hours of 8:00 a.m. to 4:00 p.m. Please note, only a limited amount of appointments are given daily. 
  • Payment Arrangements: If you are in danger of being disconnected, please contact CPS Energy at 210-353-2222. You may be eligible for an extension and/or installment plan to avoid disconnection of services. 
  • Other Resources: United Way offers services free and confidential information for a variety of services, call 2-1-1 or 227-HELP
  1. How do I apply for Utility Assistance?
  2. I was certified for Utility Assistance, when should I expect my payment to be made?
  3. I qualified for help last year, why do I always have to re-apply each year?
  4. My neighbor turned in her application after me, but she was helped first. Why is that?
  5. My spouse/room mate moved out last week, do I have to include them in my application?
  6. My utility bill is under someone else’s name. Can I still apply?
  7. I cannot provide proof of my U.S. Citizenship, can I still apply?
  8. Do I have to submit all new paperwork even though I was in the system last year?
  1. How will I know I received help?
  2. Is Bexar County going to pay my full bill?
  3. How do I proceed once my application is turned in?
  4. What if my services are scheduled for disconnection?
  5. How long will it take for you to work on my application?
  6. Why was my application Denied?
  7. I was denied, but I still need help, can I reapply?
  8. If Bexar County cannot help me, what are my options for getting my bill paid?