Community Impact

Division Overview

The Community Impact division of the Economic and Community Development department provides financial assistance for utility payments to eligible Bexar County residents. This assistance is designed to prevent utility disconnection and to assist households in becoming self-sufficient. 

Community Impact Utility Assistance

Utility assistance programs are available to ratepayers to support the health of families and individuals experiencing financial hardship while assisting low-income households in meeting their immediate energy needs. These programs also encourage consumers to control energy costs for years to come through energy education. 

Read More Information on Utility Assistance                           

Same Number, New Phone System

We are excited to announce we are upgrading our phone system on Wednesday, August 9, 2023, at 8:00 a.m. The new integrated voice response system will provide you with separate selections to answer your utility questions faster. When dialing, please listen carefully as a few of the options have changed. Our phone number is the same, (210) 335-3666.                               

Mismo Número, Nuevo Sistema Telefónico

Estamos muy emocionados al anunciarte que actualizaremos nuestro Sistema Telefónico el Miercoles 9 de Agosto del 2023 a las 8 a.m. El nuevo sistema contara con respuesta de voz que proporcionara una seleccion separada de respuestas para ayudarte mas rapido con tus recibos de utilidades.Cuando marques, porfavor escucha con cuidado ya que nuestras opciones han cambiado. Nuestro número de teléfono es el mismo, (210) 335-3666.

Did you know that we have community partners that can assist with completing the utility assistance application? Click the box below to find the partner agency nearest you.
Sabia que tenemos organizaciones comunitarias que le pueden ayudar a completar la aplicación de asistencia de utilidad? Haga clic en la caja de abajo para encontrar la organización comunitaria más cercana a usted.

To receive assistance, the applicant must:

  • Reside in Bexar County 
  • Be a U.S citizen or meet non-citizen criteria
  • Meet income guidelines

2024 Program Income Guidelines