Technical Support

  • IT Service management and network monitoring
  • Manage change control methodologies and procedures

Technical Support Services provides high-quality, onsite hardware and software support for Bexar County offices and departments. They manage incidents, network changes, and problems. They also offer technical orientation/training for County employees on existing and new systems and software.

Through these services, they enable the Bexar County workforce to be more engaged, agile, secured, and productive in performing their professional duties. Technical Support is committed to an amazing experience for all end users in the County.

Technical Support Teams

In order to provide these services, Technical Support is divided into the following teams:

  • Service Desk
  • Asset Management
  • Configuration Management 

The Service Desk is the central point of contact for Bexar County offices and departments to call when issues arise. Specialists log the incident or request, determine the cause of the problem, and resolve it themselves or pass it on to the appropriate service line when necessary.