The Business Analysis, Intelligence & Testing (BAIT) service line endeavors to help Bexar County’s offices and departments achieve excellence by enabling each department and office to make better decisions faster and to maximize their success.
BAIT accomplishes this by identifying problems to solve or opportunities to exploit. They present information – not just data. They honor needs and expectations and verify the quality of the services they deliver.
In order to meet and exceed expectations, BAIT partners with each office or department to deliver an array of consultative services, including business analysis, business intelligence, and testing support.
The BAIT service line is organized into three teams:
The Business Analysis team translates ideas and needs into workable definitions. They provide three critical services:
Requirements elicitation and analysis
Process modeling and improvement
Commercial software evaluation
These services ensure that projects are started in order well to end well and reduce work and fixes later.
The Business Intelligence team offers two services:
User-defined reports and intelligence
Ad-hoc reports and queries
These services provide data reporting and analytics to help customers make reliable decisions and provide critical information for County operations.
The Testing Support team offers three types of software testing: automated, consulting, and functional. They confirm software quality, validate that the software meets customer requirements, and strive to automate and reduce costs where possible.