YourGOV Request Portal
Have an Non-Emergency Issue? Use YourGOV to Report It!
YourGOV is an application which allows Bexar County Citizens to report non-emergency related issues to the County. By using the YourGOV app, citizens will be able to submit an issue and track its progress from submittal to completion. Issues are brought directly into the County's Work Management solution where they can be forwarded on to the responsible department. By entering in an address or selecting a location on the map, the Citizen will be able to view where in Bexar County their issue is located. In addition, the Citizen will be able to view issues that have been submitted by other Citizens and track their status.
Please note, YourGOV is intended for the reporting of non-emergency issues only. If you need immediate Police or Fire response, please call 911.
How can I access YourGOV using my web browser?
Please visit the YourGOV Citizens Request Portal, the first action they must do is to log in using a valid email address and password. If the Citizen is a first time user, they will create a profile at which time they can start to use the application. Once successfully registered and logged in, the Citizen can select Add Request and enter an address or click on the map, select an issue and the date the issue was observed and enter any pertinent details. Once submitted, the issue will be reviewed by County Staff and the appropriate action will be taken.
There's an App for That!
YourGOV is available on the Apple iPhone and Android. Citizens can report an issue and be brought into the County's work management solution. To download the YourGOV phone application, please search for it in the App Store or in the Google Play.
How Do I Track My Submitted Issues?
Upon Submittal, the Citizen will be able to look at the issues they have submitted by selecting the My Requests button in the upper right hand corner of the screen. To view other requests, select All Requests in the upper right hand corner. Blue dots on the map represent where different issues have been reported and the issue that is currently being viewed will have an orange halo surrounding it. The Citizen can check on their submitted issues by logging in to see what Activity has been assigned to the issue, when the issue was closed and any notes County Staff have submitted regarding the issue.
What Is the History of YourGOV?
YourGOV was developed by Cartegraph, a municipal technology provider that Bexar County has been partnering with for over 5 years to assist in providing asset and work management solutions. With over 1,000 clients in North America, the YourGOV applications are widely available. For more information on Cartegraph, please visit Cartegraph's website.
Awards & Presentations
- Recipient of the - Citizen Transparency Award in Public Works, 2010
- Recipient of the - Excellence in Public Works Award, 2009
- Texas Association of Counties Best Practice - Innovation, 2011: Article (PDF)
- Texas Association of Counties Best Practice - Innovation, 2011: Video (PDF)
Having trouble with YourGOV? Please contact the YourGOV Administrators for Bexar County at 210-335-6700.