We deliver all mail daily as we receive it from the post office. If we do not receive it from the post office, we cannot deliver it as we do not have it in our possession. We do not and cannot control the US Postal Service transit time of mail.
Show All Answers
These are the most common reasons mail is rejected/returned to sender, but not an all-inclusive list:
If there was more than six (6) photos in an envelope, to include photo collages (more than one (1) photo on a sheet), it will be returned to sender. No photos of hand gang signs, gestures, tattoos, or tattoo art. Children in photos must be fully clothed. No nude/partially nude/sexually explicit photographs of any type.
We do not accept Amazon deliveries from Amazon Logistics (in-house contractor) because they do not have a return policy. All Amazon Logistics returns are not kept track of, as they are rejected at the door. Any other delivery method is fine (USPS, UPS, FedEx).
All books must be paperback. Hardback, leather-bound, or spiral-bound are not allowed.
All inmates are allowed a maximum of three (3) books per week. Any books received that are in excess of the allowable limit will be returned to sender.
Inmates can receive books from established book stores (Barnes & Noble, Thriftbooks, Books-a-Million), as long as they are shipped direct from them. They can also receive books from publishers as well. Also, we do not accept from third-party vendors (selling through Amazon Marketplace, etc.).
All certified checks/money orders that are sent to the mailroom address (200 N. Comal), will be returned to sender.
These must be sent to the Inmate Trust Fund address:
Inmate Trust FundP.O. Box 831609San Antonio, Texas 78283-1609